How do I order?

What payment methods to you accept?

Is your online shopping cart secure?

Can I order offline?

What are your operating hours?

I have a gift certificate.  How do I redeem it?

I live outside of the USA and wish to order.  How do I go about this?

What shipping methods do you use?

How long will it take for me to get my stuff?

What does shipping cost?

I need my stuff in a hurry.  What can I do?

May I have the package shipped to another address?

My shipment was lost/damaged in transit.  Now what?

Do I have to sign for the package?

Are your saddlebag prices for both sides?

What are your return/exchange policies & overall warrantee?

How are your saddlebags made?

Does any hardware or saddlebag supports come with the saddlebags?

I need other hardware, like saddlebag supports and turn signal relocation kits.  Do you sell these?

My saddlebags/other products got damaged during use.  What can I do?

I just signed up for a Free Catalog/Prize Drawing.  Will you spam me?

Are you affiliated with any of the motorcycle companies?

How long have you been in business?

Can I see pictures of your products on various motorcycles?

Ordering & Payment Questions

How do I order?

Orders can be placed online through our shopping cart, over telephone (see contact number above) or by faxing or mailing in your order (download order form).  Simply let us know what you want (part numbers or descriptions), along with the prices.  If you are unsure of the prices, please let us know and we will be able to help you.  If you live outside the USA, its territories and/or US Military addresses, please see our International Shipping Page for detailed information.

What payment methods to you accept?

We accept Master Card, Visa, PayPal, Personal (or Business) Check and Money Order.  We do not accept checks by phone.  Please, for mailed in orders, do not send cash.  All prices and payments are in US Dollars.  See our Ordering Page for more details. If you pay via PayPal, we can only ship to your verified address.  Sorry, no exceptions.

Is your online shopping cart secure?

We use an AbleCommerce shopping cart and secure servers for any credit card or PayPal transactions.

Can I order offline?

Yes, you can call us Monday through Thursday from 8 am to 4 pm Easter Standard time.  In addition, you can mail and/or fax in your order.  See our Ordering Page for more details.

What are your operating hours?

Our operating hours are Monday through Thursday from 8 am to 4 pm Easter Standard time.  We are a small operation, so if you call, please do be patient.  Sometimes we are in the middle of production or shipping and cannot answer the telephone.  However, we do make every effort to return telephone calls in a timely manner.

I have a gift certificate.  How do I redeem it?

Gift certificates may be redeemed online by entering in the code into a provided form at check-out.  They also can be purchased on our Gift Certificate page.  Because of the recent website overhauls, you may have problems redeeming your old gift certificate.  If this is the case, simply type in the number in the 'Comments' section or call us at 1-800-634-2453 (1-724-445-2441 International) and we'll process it manually.

I live outside of the USA and wish to order.  How do I go about this?

For orders in U.S. Territories and US Military, simply order just as you normally would.  Shipping rates, however, will vary based on your location.  This applies to APO/FPO addresses, Puerto Rico, Guam, U.S. Virgin Islands, etc.  For those completely outside the USA our International Ordering & Shipping page has detailed information about methods of payment, how to order, and other useful  information.  Shipping quotes for domestic shipping can be found in the left hand column under 'Shopping Cart' - simply enter your zip code in the field provided.

Shipping & Delivery

What shipping methods do you use?

By default, our shipments are sent via United Parcel Service (UPS).  Shipments to PO Boxes and most international shipments are sent US Parcel Post.  (International orders are normally sent Global Express Worldwide Parcel Post unless the customer elects otherwise).  We do offer other shipping services and expedited services.  See the 'Shipping Cost Estimator' on the left-hand side of any page for shipping details.

How long will it take for me to get my stuff?

The notice above is posted in several locations around this website and tells the current operational status (most often it is 3-5 business days, but this can change with season).  Shipping time depends on your distance from central Texas or Northern California (for Easy Brackets and related products).  See our Shipping Page for an estimate.

What does shipping cost?

The rate depends on the method selected, your distance from us and what you've ordered.  All shipping is based on the actual cost to ship it to you; we no longer used a tiered shipping based on order amount.  All of our shipping prices include insurance.  Orders over $500.00 receive an instant 5% discount.

I need my stuff in a hurry.  What can I do?

Well, the best thing to do is not to wait.  We offer a variety of expedited shipping methods (3rd Day, 2nd Day, etc.).  We also offer our 'Fill it Fast' service on saddlebags (and, this would apply to any other leather products you order) which offers expedited fulfillment - orders placed by noon are shipped the next shipping day.  Orders are shipped Monday through Thursday.  Orders placed before noon on Thursday are shipped Monday.  Details about the Fill it Fast service are available on any saddlebag page.

May I have the package shipped to a work/other address?

Yes you can, however, to prevent fraud, we do have some limitations.  (Yes, I know, it is a shame that actions of a few ruin it for the rest, but it is what it is.)  First, we do request that you provide full contact information, including a valid email address, telephone number and CCV (the number on the back of your credit card).  Shipments to a non-billing address cannot use our Fill-it-Fast service and/or expedited shipping unless you fax in a photocopy of the card (front and back).  However, we may waive these requirements for our established customers.

If you pay via PayPal, we can only ship to your verified address on record with them.  Sorry, no exceptions.

My shipment was lost/damaged in transit.  Now what?

First, contact us immediately.  Our shipping rates include insurance.  We can make arrangements with UPS or the Post Office to pick up the damaged goods and return them to us.  We can then, once this process is going, make arrangements to produce/send replacement goods to you.

Do I have to sign for the package?

Because we know you work and it is difficult to have someone available to sign for the package (and how many times have you failed to leave a signed note), we do not routinely require Adult Signatures.  If you pay via PayPal, however, we must have the carrier obtain a signature for any package with a value over $250.00 as we are required under the PayPal merchant terms.  In addition, we can only ship to verified/confirmed PayPal addresses.

For 2nd Day and Next Day service, we do require that deliveries are to be made to your credit card billing address only (if you paid by credit card).  We can waive this for established/repeat customers.

Product Questions

Are your saddlebag prices for both sides?

Yes.  Although only one side is pictured, the price is for the set (both sides).

What are your return/exchange policies & overall warrantee?

You can read the details on our Warrantees & Returns page.

How are your saddlebags made?

All products are made by hand in the USA.  Each leather hide is hand-cut.  Saddlebags are made from a double-layer leather construction, providing a sturdy bag with a luxurious outer leather.  See our construction page for more details.

Does any hardware or saddlebag supports come with the saddlebags?

Our saddlebags do not come with support hardware.  These must be purchased separately.  For throw-over saddlebags, you can use any standard U-wire support (sometimes called a saddlebag support or saddlebag guard).  For bolt-on ready saddlebags, our saddlebag backs are reinforced and flat.  As such, you can use just about any saddlebag bolt-on system out there, provided it was not manufactured specifically for a certain saddlebag (Harley Davidson does this a lot, so be careful).  We offer Easy Brackets, an easy on/off saddlebag bolt-on system for your convenience. 

I need other hardware, like saddlebag supports and turn signal relocation kits.  Do you sell these?

We do not carry the standard U-shaped saddlebag supports; these can be purchased through a variety of merchants.  We do carry turn signal relocation kits, however, for HD Dyna, Softail and Sportster model.  See our Turn Signal Relocation page for details.

General Stuff

My saddlebags/other products got damaged during use.  What can I do?

We offer repair services for a nominal fee.  Please see our Repairs/Upgrade page for detailed information.

I just signed up for a Free Catalog/Prize Drawing.  Will you spam me?

You mean send you an email twice per day, every day for the rest of your natural life?  No, because we have better things to do.  If you opted-in then we will send you our monthly newsletter (and we mean monthly -- actually, more like sporadically).  If you wish, you can take your name off at any time (see our Remove Page) for details.  For more information about privacy, see our Privacy Policy page.  However, that said, if you do wish to receive our newsletter, please add us to your buddy list or 'good list' for your spam filter.  The email addresses to add to these 'good' filters are provided on the 'Thank you' page after you sign up.

Are you affiliated with any of the motorcycle companies?

No.  All motorcycle make and model names are trademarks or their respective companies and we are using them for reference purposes only.  No affiliation or endorsement has been given nor is implied.

How long have you been in business?

The parent company, Spider's Den, has been in business since 1983.  The Leather Accessories ConneXion has been in business since 1994.

May I see pictures of your products on various motorcycles?

The best place to do so is through our Testimonial pages.